Privacy Policy

1. Introduction

AEVS Tech, operated by AEVS Business Process Outsourcing Services ("AEVS Tech," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our website or services.

2. Information We Collect

We may collect the following types of information when you interact with us:

• Contact information, such as your name, email address, phone number, and business name, when you fill out a form, book a consultation, or contact us directly.
• Business information, such as details about your company, industry, and the services you are interested in.
• Communication data, including SMS/text messages, emails, chat messages, and call records exchanged between you and our team.
• Technical data, such as your IP address, browser type, device information, and general location, collected automatically when you visit our website.
• Usage data, including pages visited, time spent on our site, and links clicked, collected through cookies and similar tracking technologies.
• Payment information, if you purchase a service from us, processed securely through our third-party payment providers. We do not store full payment card details on our own servers.

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to inquiries and providing the services you request.
• Scheduling and managing consultations, calls, and appointments.
• Sending service-related communications, including appointment reminders, account notifications, customer support messages, invoices, and service updates.
• Improving our website, services, and customer experience.
• Sending marketing or promotional communications, including SMS/text messages, only where you have provided the applicable consent.
• Complying with legal obligations and protecting our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to understand how visitors use our site, remember your preferences, and improve our services. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

5. Third Party Services and Tools

We use trusted third party platforms to operate our business, including customer relationship management software, scheduling and booking tools, payment processors, email service providers, and analytics platforms. These providers may collect or process information on our behalf, and their use of your information is governed by their own privacy policies. We select providers that maintain reasonable security and privacy standards.

6. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service providers and contractors who help us operate our business, subject to confidentiality obligations.
• Professional advisors, such as accountants or legal counsel, when necessary.
• Government authorities or other parties, when required by law or to protect our rights, property, or safety, or that of others.
• A successor entity, in the event of a merger, acquisition, or sale of business assets.

Mobile Information and SMS Consent: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

9. Your Rights and Choices

Depending on where you are located, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your information, and the right to opt out of marketing communications at any time. For SMS/text messages, you may opt out at any time by replying STOP. For assistance with text messaging, reply HELP or contact us using the details below.

10. Children's Privacy

Our website and services are intended for business owners and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor without appropriate consent, we will take steps to delete that information.

11. International Users

Our team operates from the Philippines, and your information may be processed and stored in the Philippines or other countries where our service providers operate. By using our services, you consent to this transfer and processing of your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page along with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at [email protected] or by phone at +1 888 778 0826.